Published in Transform by Joe Devlin Click here for list of articles
  July 2001 Why replacing paper-based remittance systems with electronic remittance is so difficult-and how to go about pulling it off
IntroductionMain ArticleMixing PaymentsGauging EBPPThe Check & List Problem
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Banks and billers face a muddled environment of electronic and paper-based processes. The latest technology merges mixed payments and streamlines conventional transactions.




Most estimates show low penetration of electronic billing in both the business-to-business (B2B) and business-to-consumer (B2C) sectors. Zona Research, Redwood City, CA, offers the following positive notes.
  • High-volume billers (more than 200,000 monthly bills) comprise 70 percent to 80 percent of the U.S. market.

  • Perhaps one-quarter of all high-volume billers now offer some sort of electronic billing, and many of those that don't plan to do so in the next 24 months.

  • On average, billers now receive about 12 percent to 18 percent of their payments electronically.

  • Of approximately 30 billion recurring electronic billing transactions each year, slightly less than half are for business-to-business transactions, despite B2B's much greater market size and complexity.

  • By a sizeable margin, current electronic billers prefer to keep in-house control of their bill processes rather than outsourcing to a third-party vendor.
Source: "Buy Now, Pay Now: Internet-Enabled Billing comes of Age", Zona Research, March 2001.
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